Complex Back Office System
The back-office system is being developed for SW-Ivory, a company specializing in financial services. The project focused on creating a convenient, efficient, and accurate interface for managing internal financial processes while significantly improving the user experience for account managers and back-office employees.
Project Overview
Challenges
Functional Complexity
The system included sensitive financial processes, multi-field forms, and dynamic conditionals between interface parts.
Diverse Needs
Users included professionals with varying levels of technology – required a balance between simplicity and functional depth.
Existing Platform Limitations
A new interface had to be designed without disrupting existing infrastructure or disrupting critical processes that already existed.
Design Process
Outcome
- A clear, intuitive and user-friendly system, with a significant improvement in handling times for repetitive operations.
- The training process was shortened by 40% thanks to the simple and consistent interface.
- Positive feedback was received from the back office team on the improvement in visibility and ease of orientation.
